Real-time customer updates at the push of a button
The Customer Communication Terminal (CCT) from HRS gives road users, local residents and the general public instant access to real-time, accurate information while works are underway. CCT can also reduce the need for personnel at closure points and help reduce the risk of work zone incursions.
CCT is portable, flexible and is designed so that it can be tailored to your specific requirements. It can be deployed as a responsive intercom device, provide automated real-time information or can be used as an emergency call point.
Key benefits
- Reduced risk of work zone incursions
- Improved road user experience
- Improved customer communication
- Reduced number of complaints
- Improved operational efficiency
Intercom mode
In intercom mode, the CCT serves as a two-way communications system. It can be placed at strategic locations in or around a work-zone to enable road users to contact site personnel. This helps improve customer experience whilst reducing the need for personnel to be situated at closure points.
Automated information
The CCT can be set up to provide automated real-time information such as diversion routes, journey times, duration of works or other pertinent information to help road users or local residents plan their routes around road closures. The signage element that surrounds the terminal can also be personalised to help build a more positive relationship with your customers.
Emergency call point
The CCT can also be deployed as an emergency call point for road users to summon vehicle recovery services. Having an accident or breakdown in the middle of road works can be an incredibly worrying and anxious time so having a readily accessible emergency call point provides vital comfort and reassurance to road users. At the push of a button, they can speak with someone, explain their emergency situation and get reassurance that help is on its way.
The CCT system from HRS is so flexible that it can be used in a multitude of scenarios and across multiple sectors including Highways, Utilities, Rail, Local Authority and Events. Clients who have successfully used CCT as part of their works programmes include National Highways, Network Rail, SES Water and Gatwick Airport.
